Esmark, Anders, & Mikkel Bech Liengaard. Does Ethnicity Affect Allocation of Unemployment-Related Benefits to Job Center Clients? A Survey-Experimental Study of Representative Bureaucracy in Denmark. Journal of Social Policy, 2022, 1–22.
The role of street-level bureaucracy in social policy has been taken up by two relatively distinct streams of research, based on Lipsky’s foundational work (2010). One group of literature has focused on the organizational working conditions, practices and coping mechanisms of street-level bureaucrats, their impact on the implementation of political programs and reforms, and the scope for discretion in the face of political pressures and institutional demands (Brodkin and Marston, 2013; Jessen and Tufte, 2014; Breit et al., 2016; Van Berkel et al., 2017; van Berkel, 2020). Starting from a focus on interaction with clients and the direct impact of discretionary decisions ‘on people’s lives’ (Lipsky, 2010, 8), a second group of studies has focused more on differences in allocation of benefits caused by perceived ‘deservingness’ and discrimination among street-level bureaucrats (Altreiter and Leibetseder, 2014; Terum et al., 2018; Jilke and Tummers, 2018).